Booking Requests & Acceptance
All care requests are subject to approval. Submitting a booking request does not guarantee availability until confirmed in writing by Wright Zone Doggy Day Care.
Wright Zone reserves the right to decline or discontinue care where a dog’s welfare, safety, or suitability cannot be met.
Drop-off times: 07:30–10:00
Collection times: 15:00–18:00
Puppies & Young Dogs
Puppies and young dogs are welcome at Wright Zone Doggy Day Care provided they are a suitable fit for a group environment.
Puppies must:
- have completed their primary vaccination course
- be free from infectious illness
- be comfortable around other dogs and people
Young dogs may require a trial session and may attend for shorter sessions initially to support their welfare, development, and confidence.
Wright Zone reserves the right to adjust session length or discontinue care if a puppy or young dog is not coping well in the day care environment.
Trial Sessions & Meet and Greets
An initial assessment, trial session, or meet and greet may be required before care is accepted. These sessions are chargeable and do not guarantee ongoing or future care.
Payments & Fees
All fees must be paid in full and in advance of the start of care, unless otherwise agreed in writing. Services will not commence until payment has been received.
Additional Time / Extended Care
A full day of day care includes up to 8 hours of care.
Where a dog remains in our care beyond this time, an additional charge of £5 per hour (or part thereof) will apply.
Extended care is subject to availability and must fall within our approved operating hours.
Cancellations
Cancellations made within 48 hours of the scheduled service will be charged in full.
Wright Zone reserves the right to cancel services due to illness, emergency, extreme weather, or circumstances beyond our control. Where possible, alternative arrangements or refunds will be offered.
Health, Vaccinations & Parasite Control
Dogs must be up to date with required vaccinations, flea, and worming treatments. Proof must be uploaded to the client portal before care begins.
Wright Zone reserves the right to refuse or suspend care if a dog shows signs of infectious illness, parasites, or poses a risk to other dogs or staff.
Behaviour & Welfare
Owners must disclose any history of aggression, anxiety, escape behaviour, resource guarding, or other behavioural concerns.
Wright Zone operates using force-free, welfare-led handling at all times. Equipment or methods that compromise welfare will not be used.
Emergency Veterinary Care
In the event of illness or injury, Wright Zone is authorised to seek veterinary treatment as deemed necessary.
All veterinary and associated costs remain the responsibility of the owner. Every reasonable effort will be made to contact the owner or nominated emergency contact as soon as practicable.
Liability
While all reasonable care and precautions are taken, Wright Zone cannot accept liability for illness, injury, loss, or death of a pet where such reasonable precautions have been exercised.
Owners remain responsible for any damage caused by their dog to property, equipment, staff, or other animals.
Data Protection
Client information is stored securely and used solely for the provision of pet care services, in accordance with UK data protection legislation.
Photos & Updates
With owner consent, photographs and updates may be shared with owners and, where agreed, used for social media or marketing purposes.
Amendments
Wright Zone reserves the right to amend these Terms & Conditions at any time. Updated terms will be made available via the client portal.
Client Responsibility
Clients agree to keep all personal, pet, and veterinary information in the client portal accurate and up to date at all times.