Wright Zone

Doggy Day Care

Privacy Policy

Wright Zone – Doggy Day Care Effective Date: February 13, 2026 (Last updated: 13/02/2026)

Wright Zone – Doggy Day Care (“we”, “us”, “our”) operates the website www.thewrightzone.co.uk (the “Website”) and provides dog daycare services. We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our Website, contact us, book services, or interact with us in any way. It also describes how your data is handled when you use our external booking system provided by Pet Sitter Plus.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

  • Contact and account details: name, email address, phone number, postal address
  • Pet information: pet name, breed, age, medical history, dietary requirements, vaccination records, behaviour notes
  • Booking and service details: requested dates, special instructions, emergency contacts
  • Payment information (handled securely by third parties — we do not store full card details)
  • Messages, emails, or other communications you send us

Information collected automatically

  • Device and usage data: IP address, browser type, operating system, pages visited, time/date of access, referring site
  • Cookies and similar technologies (see our Cookie Policy below or separate notice)

Information from third parties

  • When you book via our Pet Sitter Plus client portal or booking system, certain data (e.g., contact details, pet profiles, booking history, invoices) is managed and stored by Pet Sitter Plus on our behalf.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage dog daycare services (bookings, check-ins, daily care, updates, photos/reports)
  • To operate and maintain our Website
  • To process bookings, send confirmations, reminders, invoices, and receipts
  • To communicate with you about your bookings, your pets’ care, or our services (including emergency notifications)
  • To improve our services and Website
  • To comply with legal obligations (e.g., record-keeping for animal welfare or tax purposes)
  • To protect the safety of our staff, other pets, and premises (e.g., reviewing behaviour history)
  • With your consent (where required), for marketing updates about promotions or services

3. External Booking System – Pet Sitter Plus

We use Pet Sitter Plus (provided by Pet Software Ltd) as our external booking, scheduling, invoicing, and client portal system.

  • When you book, create an account, or use the client portal, your personal data and your pet’s information are collected and processed by Pet Sitter Plus on our behalf as a data processor.
  • We have a data processing agreement in place with Pet Sitter Plus that requires them to protect your data and only process it to provide the service to us.
  • For details on how Pet Sitter Plus handles data, please refer to their Privacy Policy at: https://www.petsitterplus.com/privacy-policy
  • Payment processing (if applicable) is handled securely by third-party providers integrated with Pet Sitter Plus (e.g., Stripe), and we do not store your full payment card details.
professional dog boarding software

4. Sharing Your Information

We may share your personal information with:

  • Pet Sitter Plus (as our processor for bookings and client management)
  • Payment processors (for transactions — only necessary details)
  • Veterinary professionals or emergency contacts (only as needed for your pet’s care)
  • Our staff, contractors, or insurers (strictly on a need-to-know basis)
  • Legal authorities if required by law, court order, or to protect rights/safety

We do not sell your personal information to third parties for marketing purposes.

5. Legal Basis for Processing (GDPR/UK GDPR)

If you are in the UK, EU/EEA, or we process your data under those rules, our legal bases include:

  • Performance of a contract (e.g., providing daycare services and bookings)
  • Legitimate interests (e.g., managing bookings, communicating about services, Website security)
  • Legal obligations (e.g., record-keeping)
  • Consent (e.g., for direct marketing emails – you can withdraw this anytime)

6. Data Retention

We keep your personal information only for as long as necessary:

  • Active client & pet records: while you use our services + up to 2 years after last visit (for reference or legal reasons)
  • Booking/financial records: 6–7 years (tax/legal requirements)
  • Website logs: typically 12–24 months

After these periods, data is securely deleted or anonymized unless required by law.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (subject to legal retention obligations)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at the details below. We may ask for verification of your identity.

You also have the right to lodge a complaint with your local data protection authority (e.g., Information Commissioner’s Office in the UK).

8. Security

We take reasonable technical and organizational measures to protect your data, including secure hosting, access controls, and encryption where appropriate. However, no method of transmission over the internet is 100% secure.

9. International Transfers

If data is transferred outside the UK/EEA (e.g., to cloud providers), we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions).

10. Children’s Privacy

Our services and Website are not directed at children under 16. We do not knowingly collect personal data from children without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date. We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact:

Wright Zone – Doggy Day Care
Email: hello@thewrightzone.co.uk
Phone: 01983 246160
Address: Wright Zone, Unit 3, Ventnor Industrial Estate, Old Station Road, Ventnor, Isle of Wight. PO38 1DX

For Pet Sitter Plus-specific questions, refer to their support or privacy page: https://www.petsitterplus.com/privacy-policy

Thank you for trusting Wright Zone – Doggy Day Care with your pet’s care and your personal information.